Lithuania: New law to mandate Lithuanian in customer service

The Lithuanian parliament, the Seimas, has approved in first reading a bill that would oblige foreign workers to serve customers in Lithuanian, BNS reports. Altogether 100 MPs voted in favour, 5 against, and 14 abstained. Under the amendments, the language requirement would only apply to employees who have direct contact with clients. Also, manufacturers, sellers,…

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Lithuania: Consumers spending more on food, less at restaurants

Amid rising incomes and optimism about their financial situation, Lithuanians are spending more on food and non-essentials but are increasingly reluctant to dine out due to high restaurant prices driven by rising labour costs and the expiration of pandemic-era tax breaks, LRT reports. While supermarket food sales are boosting economic growth, restaurant turnover has fallen…

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Baltic: Interest rates remain highest in eurozone in November 2023: ECB

The Baltic States continue to have the highest loan interest rates in the eurozone, according to data from the European Central Bank (ECB), ERR reports. The average interest rate in the three Baltic countries was 5.9% at the end of November 2023. The eurozone average stood at 4.1%. Meanwhile, the average interest on consumer loans…

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Estonia: Complaints to consumer watchdog rose to over 4,000 in 2023

Estonia’s Consumer Protection and Technical Regulatory Authority (TTJA) received over 4,000 consumer complaints in 2023, which was up from a little over 3,500 in 2022, ERR reported. Of all consumer disputes, over 900 related to leaving contractual agreements and 500 to damage. More than 50% of complaints related to purchases of furniture (around 300), health…

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