Latvia: State Revenue Service to become more customer-friendly: PM

Latvia’s State Revenue Service (VID) is implementing changes to make the institution more customer-friendly towards both residents and businesses, Prime Minister Evika Silina stated, Baltic News Network reports. Speaking after a meeting with VID director general Baiba Smite-Roke, Silina said that VID should become more efficient by reducing tax administration costs. VID plans to develop…

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Estonia: Complaints to consumer watchdog rose to over 4,000 in 2023

Estonia’s Consumer Protection and Technical Regulatory Authority (TTJA) received over 4,000 consumer complaints in 2023, which was up from a little over 3,500 in 2022, ERR reported. Of all consumer disputes, over 900 related to leaving contractual agreements and 500 to damage. More than 50% of complaints related to purchases of furniture (around 300), health…

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