Lithuania: New law to mandate Lithuanian in customer service

The Lithuanian parliament, the Seimas, has approved in first reading a bill that would oblige foreign workers to serve customers in Lithuanian, BNS reports. Altogether 100 MPs voted in favour, 5 against, and 14 abstained. Under the amendments, the language requirement would only apply to employees who have direct contact with clients. Also, manufacturers, sellers,…

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Estonia: Complaints to consumer watchdog rose to over 4,000 in 2023

Estonia’s Consumer Protection and Technical Regulatory Authority (TTJA) received over 4,000 consumer complaints in 2023, which was up from a little over 3,500 in 2022, ERR reported. Of all consumer disputes, over 900 related to leaving contractual agreements and 500 to damage. More than 50% of complaints related to purchases of furniture (around 300), health…

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Estonia: Olerex suspected of false information under biofuel rules

Prosecutors in Estonia suspect fuel retailer Olerex and its co-owner, Andres Linnas, of submitting false information to the Estonian Environmental Board (Keskkonnaamet), ERR reports, citing Eesti Päevaleht. Prosecutor Gerd Raudsepp said that Linnas had ordered Olerex employees to submit false information on a diesel fuel shipment to Estonia in December 2022. The company claimed that…

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