Lithuania: New law to mandate Lithuanian in customer service

The Lithuanian parliament, the Seimas, has approved in first reading a bill that would oblige foreign workers to serve customers in Lithuanian, BNS reports. Altogether 100 MPs voted in favour, 5 against, and 14 abstained. Under the amendments, the language requirement would only apply to employees who have direct contact with clients. Also, manufacturers, sellers,…

Read Full News

Estonia: Complaints to consumer watchdog rose to over 4,000 in 2023

Estonia’s Consumer Protection and Technical Regulatory Authority (TTJA) received over 4,000 consumer complaints in 2023, which was up from a little over 3,500 in 2022, ERR reported. Of all consumer disputes, over 900 related to leaving contractual agreements and 500 to damage. More than 50% of complaints related to purchases of furniture (around 300), health…

Read Full News

Latvia: Parliament raises smoking age limit to 20 years as of 2025

The Latvian parliament, the Saeima, has approved amendments raising the smoking age limit from 18 to 20 years as of 1 January 2025, LSM reports. The law covers cigarettes, tobacco products, herbal smoking items, electronic smoking devices, and refill containers. Violations can result in fines of EUR 280-700 for individuals and EUR 700-7,100 for legal…

Read Full News