Lithuania: New law to mandate Lithuanian in customer service

The Lithuanian parliament, the Seimas, has approved in first reading a bill that would oblige foreign workers to serve customers in Lithuanian, BNS reports. Altogether 100 MPs voted in favour, 5 against, and 14 abstained. Under the amendments, the language requirement would only apply to employees who have direct contact with clients. Also, manufacturers, sellers,…

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Estonia: Complaints to consumer watchdog rose to over 4,000 in 2023

Estonia’s Consumer Protection and Technical Regulatory Authority (TTJA) received over 4,000 consumer complaints in 2023, which was up from a little over 3,500 in 2022, ERR reported. Of all consumer disputes, over 900 related to leaving contractual agreements and 500 to damage. More than 50% of complaints related to purchases of furniture (around 300), health…

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